JomCook Account & Data Deletion

Official account deletion instructions and data removal policy for the JomCook mobile application, developed by ywy dev.

At JomCook, we believe you should have complete control over your personal data. You have the right to permanently delete your account and all associated data at any time.

Quick Overview

You can delete your account instantly inside the JomCook mobile app or by submitting an external email request if you have already uninstalled the app or lost access to your mobile device.

Method 1: Delete Account Inside the App (Recommended)

The quickest way to delete your JomCook account and erase your data is directly within the mobile application:

Open JomCook Launch the JomCook app on your mobile device and ensure you are logged into your account.

Navigate to Account Settings Go to Profile → tap the Settings gear icon → select Account.

Confirm Account Deletion Tap Delete Account and follow the on-screen confirmation prompt. Your account and personal data will be scheduled for permanent removal immediately.

Method 2: External Account Deletion Request (Web / Email)

If you have uninstalled the JomCook mobile app, no longer have access to your mobile device, or are unable to delete your account in-app, you can submit a manual deletion request to our support team.

Send from your registered email address To verify your identity and protect against unauthorized deletions, please send your email request from the exact email address linked to your JomCook account.

Use the required email format Recipient: ywy.dev@gmail.com
Subject: JomCook Account Deletion Request

Email Request Template

You can copy and paste the following template into your email client:

To: ywy.dev@gmail.com Subject: JomCook Account Deletion Request Hello JomCook Support Team, I would like to permanently delete my JomCook account and all associated personal data. Account Information: - Registered Email: [Insert your JomCook email address] - Approximate date of account creation (optional): [Optional] I understand that this action is irreversible and will delete my saved recipes, meal plans, grocery lists, and uploaded photos. Thank you.

Our support team typically processes manual deletion requests within 7 business days. You will receive a confirmation email once your account data has been wiped.

What Data is Deleted?

When your JomCook account deletion is finalized, the following categories of data are permanently deleted from our active databases and cloud storage:

Account Profile & Authentication: Your email address, unique user ID, and login credentials in Supabase Auth.
Custom & Saved Recipes: All user-created recipes, custom ingredients, preparation steps, and cooking notes.
Meal Plans: All weekly/daily scheduled meal plans and calendar associations.
Grocery Lists: All custom items, checked items, and shopping categories.
Recipe Photos & Media: All images and recipe dish photos uploaded to our cloud storage buckets.
Cloud Sync Data: All associated cloud database records linked to your user ID.

Data Retention & Exceptions

While all your personal culinary content and active account records are permanently purged, some minimal data may be retained temporarily where strictly necessary:

Legal & Regulatory Obligations: Records required for tax, financial, or regulatory compliance (such as purchase tokens and transaction IDs).
Security & Fraud Prevention: Anonymized server error logs, crash telemetry, and security abuse records, which contain no direct personal identifiers.
Backup Cycles: Encrypted backup snapshots of database instances are retained for a rolling period (typically up to 30 days) before being overwritten automatically.

Important Note on In-App Subscriptions (Google Play / App Store)

Deleting your JomCook account does not automatically cancel an active paid subscription managed by Google Play Store (or Apple App Store).

Subscription billing is handled directly by Google/Apple. To avoid future billing cycles, please cancel your active subscription directly in your platform store settings before or after deleting your account:

Google Play Store: Open Google Play → tap your Profile icon → Payments & subscriptions → Subscriptions → select JomCook → tap Cancel subscription. (Manage Google Play Subscriptions)
Apple App Store: Open iPhone Settings → tap your Name / Apple ID → Subscriptions → select JomCook → tap Cancel Subscription.

Questions & Contact

If you have any questions or need assistance with deleting your account, please reach out to us:

Developer: ywy dev
Support Email: ywy.dev@gmail.com